Terms of service

Last Updated: 24 June 2026

Welcome to Private Bloom. By accessing, browsing, or purchasing products from our website, you agree to be bound by these Terms & Conditions. Please read them carefully before using our services.

1. About Private Bloom

Private Bloom is an online retailer offering personal wellness, self-care, lifestyle, and consumer electronic products.

By using our website, you confirm that you are legally capable of entering into binding agreements under the laws of Sri Lanka.

2. Age Requirement

Certain products available on this website are intended only for adults.

By placing an order, you confirm that:

  • You are at least 18 years of age.
  • You are legally permitted to purchase the products ordered.
  • All information provided during checkout is accurate and complete.

Private Bloom reserves the right to refuse or cancel orders if age verification requirements are not met.

3. Product Information

We strive to ensure that all product descriptions, images, specifications, pricing, and availability information are accurate.

However:

  • Product packaging may vary from images shown.
  • Colors may appear differently depending on screen settings.
  • Product descriptions are provided for informational purposes only.
  • We do not guarantee that all information is error-free.

Private Bloom reserves the right to correct any errors, inaccuracies, or omissions without prior notice.

4. Health & Wellness Disclaimer

Products sold by Private Bloom are intended for personal wellness and lifestyle purposes only.

Our products and content:

  • Do not constitute medical advice.
  • Are not intended to diagnose, treat, cure, or prevent any medical condition.
  • Should not replace professional medical consultation.

Customers should consult a qualified healthcare professional regarding any health concerns.

5. Orders & Acceptance

All orders are subject to review and acceptance.

Private Bloom reserves the right to:

  • Refuse any order.
  • Limit quantities purchased.
  • Cancel orders suspected of fraud or misuse.
  • Cancel orders due to pricing or inventory errors.

An order confirmation email does not constitute final acceptance of an order.

6. Pricing & Payments

All prices displayed on the website are in Sri Lankan Rupees (LKR) unless otherwise stated.

We reserve the right to:

  • Modify prices without prior notice.
  • Correct pricing errors.
  • Refuse transactions resulting from technical pricing mistakes.

Payment must be successfully completed before products are dispatched.

7. Shipping & Delivery

Delivery times provided are estimates only.

Private Bloom is not liable for delays caused by:

  • Courier services
  • Weather conditions
  • Public holidays
  • Customs inspections
  • Events beyond our reasonable control

Risk of loss and ownership transfers to the customer upon delivery.

8. Returns & Refunds

Due to hygiene, safety, and consumer protection considerations:

  • Personal wellness and intimate-use products are non-returnable and non-refundable once delivered.
  • Opened, used, or unsealed products cannot be returned.
  • Electronic products may qualify for replacement in accordance with our Return & Refund Policy.

Please refer to our Return & Refund Policy for complete details.

9. Warranty

Where applicable, warranty coverage is limited to the manufacturer's warranty terms.

Warranty does not cover:

  • Misuse
  • Abuse
  • Accidental damage
  • Improper storage
  • Unauthorized modifications
  • Normal wear and tear

Customers may be required to provide proof of purchase for warranty claims.

10. Privacy & Confidentiality

Private Bloom respects customer privacy.

All orders are handled discreetly and confidentially.

Customer information is collected and processed in accordance with our Privacy Policy and applicable data protection laws.

11. Intellectual Property

All website content, including:

  • Logos
  • Images
  • Product descriptions
  • Graphics
  • Website design
  • Text and content

is the property of Private Bloom or its licensors and may not be copied, reproduced, or distributed without written permission.

12. Prohibited Use

You agree not to:

  • Use the website for unlawful purposes.
  • Attempt unauthorized access to systems or data.
  • Upload harmful software or malicious code.
  • Engage in fraudulent transactions.
  • Misrepresent your identity.

Private Bloom may suspend or terminate access for violations of these Terms.

13. Limitation of Liability

To the maximum extent permitted by law, Private Bloom shall not be liable for:

  • Indirect damages
  • Consequential losses
  • Loss of profits
  • Loss of business opportunities
  • Data loss arising from website use or product purchases

Our total liability shall not exceed the amount paid for the relevant order.

14. Force Majeure

Private Bloom shall not be responsible for delays or failures caused by events beyond our reasonable control, including:

  • Natural disasters
  • Government actions
  • Strikes
  • Power failures
  • Internet outages
  • Transportation disruptions

15. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Sri Lanka.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.

16. Changes to These Terms

Private Bloom reserves the right to modify these Terms & Conditions at any time.

Updated versions will be posted on the website and become effective immediately upon publication.

17. Contact Information

Private Bloom Customer Support

Email: privatebloomlk@gmail.com
WhatsApp: +94 788426385
Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM

By using the Private Bloom website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.